Terms and Conditions

By agreeing to our Terms and Condtions you are agreeing that you are over 18 years old.

Acceptance of Orders: Orders placed are subject to acceptance at our discretion. We reserve the right to suspend delivery in the event of our accounts not being paid to terms or to reduce or cancel orders in the event of our inability through shortage of stocks or for any reason, to execute them either wholly or in part.

Prices: Any prices quoted are subject to VAT where applicable and are subject to change without notice. Goods will be invoiced at the price current on the date of delivery. We reserve the right to withdraw or cancel any promotions at any time.

Subscriptions: When ordering items from our site described as subscription you agree to accept recurring collections from the payment method used in your first purchase transaction of that item. We for our part agree to supply to you goods as described on our site on the basis described thereon. We do not accept the return of items delivered under subscription other than as described in our "Damaged Goods" clause. Cancellation of subscriptions by email to sales@glencrest.co.uk no later than 7 days from the due delivery date of your next scheduled delivery.

Payment: All goods must be paid for at time of ordering unless Credit Facilities have been agreed and intimated by us in writing. For items appearing on an Account Statement payment must be received at our office or paid directly into our Bank Account on or before the due date and in accordance with the Terms agreed by us. These terms may be altered or amended at any time and at our sole discretion. Cheques should be drawn in favour of Glencrest Ltd. and must not be post dated unless by prior written consent. We reserve the right to refuse to accept payment by cheque at our sole discretion. Interest is chargeable on overdue accounts at Base Rate plus 5%.

Returned Cheque Fees: An administration fee of £15 is chargeable for cheques or direct debits returned to us unpaid by your Bankers for any reason whatsoever. We reserve the right to increase this fee at any time without prior notice.

Delivery: Delivery times quoted or agreed are estimated only and whilst every effort will be made to comply with these they shall not be the essence of the contract.

Risk & Title: Risk in the goods will pass to you on delivery to you or your agent. We will retain title in the goods until we receive payment in full for any outstanding amounts due by you to us. If payment is overdue in whole or in part, we may (without prejudice to any of our other rights) recover or recall the goods or any items of them and we may enter upon your premises or any premises where the goods are stored for that purpose.

Credit Facilities: We reserve the right to withdraw any credit facilities at any time at our sole discretion.

Minimum Order: We reserve the right to impose minimum orders in either quantity or value.

Damaged Goods/ Non-Delivery: All deliveries must be checked before signing delivery documents as no claims may be accepted retrospectively. Any claim for shortages, damages or insufficient “best before” dates or “use by” dates must be notified and recorded by our Delivery Driver or Agent on consignment note at the time of delivery. Any claims must be recorded on our Credit Request/Uplift Form which will be completed by our Delivery Driver. Our Delivery Drivers or Agents are not authorised to issue credits or make deductions from invoices due for payment and all Credit Notes will be raised by our customer accounts department and applied to your account with us or refunded to your payment method. Any damages on delivery by our courier partners must be reported by email to customerservices@glencrest.co.uk within 24 hours of delivery. Any claim for non-delivery must be reported to customerservices@glencrest.co.uk within 14 days from date of order.

Non UK Deliveries: When ordering from any non UK country you confirm that you accept responsibility and financial liability for non delivery or costs  incurred by way of charges including but not limited to handling fees, taxes, import duties, import taxes.

Please note anyone ordering chocolate products for delivery to any country with a hot climate or in periods of high temperatures do so at their own risk.

Other than in the event of faulty goods we do not accept return of any food products.

Open Date Marketing: None of our goods are offered on a Sale or Return basis and our representatives are not authorised to accept orders on such a basis. It is your responsibility to sell or consume the goods prior to “Use By” or “Best Before” date. We will endeavour on our part to provide all goods with a reasonable shelf life.

Consumer Complaints: Any consumer complaints arising from any of our products must be reported in writing to us. We accept no liability for any payments or compensation made by you to the consumer or other end user of products supplied.

Terms of Contract: These Terms and Conditions of sale shall be the only terms of contract between us. No other conditions shall have effect unless agreed in writing by us. Our representatives, depot staff or vehicle drivers or any other employees of our company are not authorised to agree any other terms or conditions or to vary these Conditions of Sale. These terms and conditions are accepted by you on acceptance of any delivery from our company.